You can ask manually, but you will not do it consistently, at the right moment, or without awkwardness. Five Star Followup automates the timing, wording, and routing so it happens every time without relying on memory or staff discipline.

If you provide a service and have customers who are happy when the job is done, it works. Home services, medical, professional services, fitness, salons, local retail. This is not industry specific, it is behavior specific.

Yes. That is one of the core benefits. It does not suppress feedback, it redirects it to a private channel where it can be addressed by your business directly.

Most businesses still do this poorly or not at all. Early adopters are building review moats that are very hard to catch up to.

Most Tier 1 customers are live within 7 days. Getting started requires only a short survey so we can tailor the experience to your business.

Tier 2 customers are typically live within 14 days. This timeline allows our team to map out how your customer data flows and fully automate the review process end to end.

Tier 3 onboarding timelines vary by client and follow a custom implementation plan based on your systems, volume, and automation needs.

Customers answer a quick satisfaction question first. Only customers who indicate a positive experience are prompted to leave a public review. description

They are routed to a private feedback form instead of a public review site. You still get the feedback, just without the public damage.

As close to the time the service is completed as possible, when satisfaction is highest and the experience is fresh. We strive for a 5 minute buffer between end of service and review prompt (when available).

Yes, absolutely!

You always have full control over how and when the customer is contacted. We will provide templates of best practices but we will ensure the wording sounds like what your customer has come to expect from interacting with your business.

Most businesses see two to five times more positive reviews than before. The exact number depends on customer volume and satisfaction.

No. They will only recieve one ask, at the right moment. That is it.

Google, Facebook, Yelp, and Nextdoor are the primary focus but if you have another site you’re looking to grow, we will work with you to have it included.

Yes. You can see how many requests were sent, how many reviews were generated, and how much private feedback was captured. Additionally, you will see a report of trends in your feedback so you can make data-driven business decisions with the information.

No. Any reviews you earned stay on the platforms permanently. Five Star Followup does not lock you in or hold data hostage.

Yes. Five Star Followup does not block reviews, pay for reviews, or edit reviews. It simply routes based on customer intent, which is allowed.

More positive reviews improve search visibility, click through rates, and trust. That directly translates into more calls and bookings.